To ensure efficient and effective maintenance of our space, our focus is divided into three key areas: Emergency, Routine, and Specialized Maintenance.
Note: When a maintenance or repair request of any kind is made, we assume that we have permission to enter your room even if you are not there. Before entering a room, University staff will knock loudly. If there is no answer, they will access the room, open the door slightly, and call out. If the resident answers and asks the staff to leave, they will leave. Staff may ask when they can return to complete maintenance.
| Emergency Maintenance | Routine Maintenance | Specialized Maintenance | |
| Contact Information |
Call: |
Submit Ticket: Landport System |
Email: |
| Issues |
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How to Report |
Do not submit an online request: CALL: 313-992-5323 Staff are on-site 24/7 and will respond as soon as possible. Share: Your name and a detailed description of your issue/concern |
Please utilize the Landport System for submitting requests and reviewing submission updates. Share: Your name and room number, a detailed description of your issue/c oncern Staff are available Monday through Friday, 9:00 am to 5:00 pm. After-hours requests will be handled the next business day. Entering a request through the Landport system will create a work order. An email update on your work order from the Landport system will be sent after submission. Please utilize the Landport System for submitting requests and reviewing submission updates. |
If there are issues/concerns related to the above please email: FlorentGilletLeadershipTeam@umich.edu Share: Your name and room number, a detailed description of your issue/concern |
Emergency Maintenance
For the following, do not submit an online request—CALL: 313-992-5323.
Staff are on-site 24/7 and will respond as soon as possible.
- Loss of water, heat, electricity
- Electrical hazards
- Flooding
- Fire
- Elevator Entrapment
- Gas Leaks
- Insects/Pests
- Any other condition that poses a significant imminent threat or potential hazard to students, the residence hall, or the community
Routine Maintenance
Staff are available Monday through Friday, 9:00 am to 5:00 pm. After hours requests will be handled the next business day. Entering a request through the Landport system will create a work order. An email update on your work order from the Landport system will be sent after submission.
Please utilize the Landport System for submitting requests and reviewing submission updates
Share: Your name and room number, a detailed description of your issue/concern
- Alarms
- Damage
- Doors
- Drains
- General Cleanliness
- Elevator
- Flooring
- Leaks
- Lights
- Locks
- Mechanical Noise/Failure
- Odors
- Power/Electrical Service
- Room Temperature
- Snow
- Water
- Window
Specialized Maintenance
If there are issues/concerns related to the following please email FlorentGilletLeadershipTeam@umich.edu
- TVs in the Common Area
- Computing and Printing Station
- Construction Concerns
- Furniture
- Laundry
- College Products: Microwave or Refrigerator
- Vending Machine
- Window Blinds
Still unsure?
Please connect with Housing Staff or email FlorentGilletLeadershipTeam@umich.edu
For Emergencies - CALL: 313-992-5323